COMING SOON...
Standard Shipping – FREE over $150
At Heading Out Hair & Beauty, we’re thrilled to offer FREE Standard Shipping Australia-wide on all orders over $150.
For orders under $150, a flat shipping fee of $11 applies.
Your next good hair day is just around the corner—wherever you are in Australia! Standard delivery takes 2–6 business days, with all orders shipped from our WA warehouse.
Express Shipping – Need it fast?
We’ve all been there—wanting our beauty haul yesterday!
That’s why we offer Express Shipping for a flat fee of $19, dispatched the same day when possible.
Express delivery usually arrives within 1–3 business days of dispatch via Australia Post. Please note: we are not responsible for any delays caused by postal services.
Important: We cannot ship dangerous goods (e.g. aerosols, nail polish, or hair colour) via Express Post.
International Orders
We currently ship within Australia only and are unable to process international orders at this time.
Order Issues & Support
Damaged Items
Oh no! If your order arrives damaged, we’re so sorry.
Please keep the product and packaging as you received it and take clear photos of the damage.
Send the images along with your order number to our team at hello@headingout.com.au and we’ll investigate and make things right.
Missing Items
Missing something? That’s not okay with us.
Please send a photo of the items you received—inside the packaging—to hello@headingout.com.au and we'll work quickly with our warehouse to resolve the issue and send any missing items.
Tracking Says Delivered, But I Don’t Have It
First, please check around your property and with household members or neighbours.
Still can’t find it? Contact our team at
hello@headingout.com.au and we’ll help track it down.
PO Boxes & Parcel Lockers
Yes, we can deliver to PO Boxes and Parcel Lockers—unless your order contains dangerous goods.
If your order includes items like aerosols, we’ll contact you for an alternative street address.
Tracking & Dispatch
Once your order is placed, we spring into action!
Orders are usually processed within 2 business days and dispatched from Melbourne via Australia Post.
Please note: While we trust Australia Post to deliver your items safely, Heading Out Hair & Beauty is not responsible for shipping delays caused by external carriers.
Why hasn’t my tracking updated yet?
Tracking updates may be delayed until your parcel reaches or is scanned at the next facility.
If your parcel seems delayed, feel free to contact us at hello@headingout.com.au
Still waiting on your order?
No stress—your haircare happiness is on its way. We’re doing everything we can to get your goodies to you as quickly as possible!